Return & Refund Inquiries

Return & Refund Inquiries

• How do I return my Clogs or Slippers?

1. INITIATE YOUR RETURN
   Log in to your account and go to My Orders. Select the order you wish to return, choose the Clogs or Slippers you want to return, and select the reason for the return. Then confirm your return request.
2. ATTACH THE RETURN LABEL
   Pack the product securely in its original packaging and attach the return label to the package. If you have lost your return label, a new one will be emailed to you after completing the return request.
3. COURIER PICKUP
   Our courier will contact you to arrange a suitable date and time to collect your return.

• What is the return policy?

You can return your online order within 30 days of receiving it, provided that the product meets our return conditions.

To be eligible for a return:

• The Clogs or Slippers must be unused and unworn.
• The product must be in its original condition.
• The product must be returned in its original packaging.
• The original product box or packaging must not be damaged or missing.
• The product must not have any signs of use, dirt, scratches, stains, or damage.
• Any original tags or labels attached to the product must remain attached.

For hygiene reasons, Slippers or Clogs that have been worn cannot be returned or exchanged unless the product has a confirmed manufacturing defect.

Customized or personalized products cannot be returned unless they have a manufacturing defect.

• How much does it cost to return a product?

Returns are free of charge as long as the product is returned within the return period and meets our return conditions.

When will I get my refund?

Once we receive your returned product, it will be inspected to make sure it meets our return policy.

If the return is approved, your refund will be processed within 14 business days.

The refund will be made to the same payment method used for the original purchase. Processing times may vary depending on your bank or payment provider.

• Will I get a refund for shipping costs?

Original shipping costs are non-refundable, except in cases where the product is confirmed to have a manufacturing defect.

How many days do I have to return my order?

You can return your Clogs or Slippers within 15 days from the date you received your order, provided that the product meets our return conditions.

Important: Products that show signs of wear or use cannot be exchanged for hygiene reasons, unless they have a confirmed manufacturing defect.